Tag Archives: Philip Day blog

What do customers want anyway?: A review of “The 8 Dimensions of Excellence” (Part 2)

(This post is the second and final in a two-part review of the Baldrige article “The 8 Dimensions of Excellence”.) It’s a common belief, borne out by experience, that no business is successful without some sort of planning. It may … Continue reading

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Time for a Change: Basic tips for leading a successful change initiative

Change is a scary thing. When it’s done correctly it’s magic. When it’s done badly it’s deadly. I know as I’ve experienced both. I’ve seen the skillful managers who have met with all of their staff and requested feedback, advice and buy-in to … Continue reading

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