Tag Archives: Baldridge Resource Library

What do customers want anyway?: A review of “The 8 Dimensions of Excellence” (Part 2)

(This post is the second and final in a two-part review of the Baldrige article “The 8 Dimensions of Excellence”.) It’s a common belief, borne out by experience, that no business is successful without some sort of planning. It may … Continue reading

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What do customers want anyway?: A review of “The 8 Dimensions of Excellence” (Part 1)

Normally, a reviewer should be able to write their entire analysis of a Baldrige Resource Library article in one blog. However, when it’s the case of Robin Lawton’s “The 8 Dimensions of Excellence” which is chock-full of lists, graphics, charts … Continue reading

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