Ten Quality Basics

One of the most popular articles in the Baldrige Resource Library is an article originally published in the ASQ Magazine called Quality Progress. This article features ten 500 word articles by leading authors and practitioners in the field of quality. The ten quality topics and key excerpts follow:

  1. Principles and Methods  by Grace L. Principles of an Integrated Quality SystemDuffy
    • “A truly integrated quality system is based on three
      principles: customer focus, process improvement and
      total involvement”
    • See Figure 1
  2. Measurement  by Graeme C. Payne
    • “For all of recorded history, an essential component of successful trade is a system of measurement, which includes agreement among people about the meaning of the units of measurement.”
  3. Tools by James J. RooneyBasic and New Quality Tools
    • “There are basic quality tools that have been popular for several decades and new tools, too, that have come to the forefront in the last 15 to 20 years.”
    • See Table 1 and 2
  4. Statistics  by Lynne B. Hare
    • “Our job, in making decisions on the basis of data, is to distinguish between a deterministic and a random component.”
  5. Standards by John E. “Jack” West
    • “Certification or registration of management systems can provide confidence in the management system but does not guarantee that products meet applicable product related standards.”
  6. Vision and Strategy  by Paul E. Borawski
    • “Having strategy allows everyone in an organization to benefit from understanding the organization’s intent. It sets the organization’s compass.”
  7. Process Improvement and Process Management by Russ Westcott
    • “For an organization to be effective, the silos prevalent in past times must be supplanted with the process approach, value stream and lean thinking, and a supply chain management mentality.”
  8. Economic Case for Quality by Duke Okes
    • “Being able to measure and communicate the economics of quality is a foundational skill for quality professionals.”
  9. Teamwork and Empowerment by Howard Guttman
    • “A team that is empowered has the authority, information and skills to make decisions that ratchet up performance and drive results.”
  10. Leadership by S. Thomas Foster Jr.
    • “Part of effective leadership is to discover your own leadership traits that you can develop to lead the quality improvement efforts in your organization.”

Visit the Resource Library to read this article in it’s entirety and to discover other quality gems!


About Brian Loebig

Owner of LoebigInk.com, author of TheInkBlog.net, CriminalThinking.net and part-time Technology Manager for the Alliance for Performance Excellence, Brian has over 15 years of experience working in the quality improvement, human services and technology fields as an administrator and consultant. Brian has also worked as a practitioner and administrator in the corrections, substance abuse and human services fields with a special emphasis on technology. He continues to work with numerous community-based non-profits as a web technology consultant, board member and volunteer. Feel free to .
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